CT: 15 Participant Orientation
|Effective Date: 07/09||Downloads: PDF Version||Revised Date: 09/11|
All WIC participants are to be instructed of the WIC Program’s operational purpose and procedures as a requirement of each certification or as needed.
At each certification, the required participant orientation consists of:
- Inform participants why they qualify for WIC; CPA’s will use their critical thinking skills to determine which risk factors to discuss with participants.
- The positive long-term benefits of nutrition education and encouragement for participants to attend and participate in nutrition education activities
- The importance of health care: immunizations, well child, prenatal care, family planning, etc.
- Referrals to health and community services based on category, nutritional risk, federal requirements and need.
- Explanation of food package and how to shop with WIC food instruments.
- An explanation of WIC rules, regulations, and participant responsibilities
- Option to identify proxies and explanation of proxy role; proxies are to be documented on R&R
The following lists a full description for explaining Rights and Responsibilities to the participant at initial certification and as needed:
- The WIC program as a supplemental and not total food program
- The importance of the supplemental foods being consumed by the participant for whom they are prescribed rather than the whole family
- Keep appointments and bring all requested documentation
- Call and reschedule if unable to come to appointment
- Participate in only one WIC clinic at a time
- Choose WIC or CSFP (Commodity Supplemental Food Program): cannot enroll in both programs at the same time
- Report any changes in income, family size, or eligibility for Medicaid, SNAP, or TANF
- They have the right to appeal a decision or file a complaint