Training

All Staff

Local Agency Director/Manager notifies State Office of New Hire within 48 hours of hire-
Need to notify State Office with Name, Start Date, Job Title, Clinic(s) assigned, work email and phone/extension as well as providing the desired level of training.  By default each new trainee with be assigned to Canvas LMS training that is required for provided job title.  If you wish to have trainee cross trained at time of hire, please specify what additional training you wish to have them complete and they will be bound by training requirements for highest level assigned. (i.e.) if you hire someone as a clerk but wish to cross train as CPA, they will have to complete full CPA training within Policy Guidelines.  Further guidance on getting started and completing the WIC training modules can be obtained by referencing the Canvas (LMS) Instruction Manual and the WIC Training Manual.  New trainees can access the training modules through the Learning Management System (LMS) by accessing https://nvwic.instructure.com/login/canvas.

Meet with local agency breastfeeding coordinator within 1 week of hire-
All WIC staff are required to meet with the local agency breastfeeding coordinator immediately upon hire. At this meeting, the breastfeeding coordinator shall discuss why WIC supports breastfeeding, why breastfeeding is a priority, the local agency breastfeeding promotion program, the breastfeeding promotional supplies available for distribution, the peer counseling program (if applicable), and the breast pump distribution program.

 

CPA’s/Nutritionists:

17 training modules within 6 months of hire-
CPAs and Nutritionists are required to complete all 17 training modules. The training modules are self-paced. Nutritionists and RDs are exempt from completing the quizzes, tests, and skills checklists.

8 week instructor-led nutrition course within 6 months of hire-
The eight week nutrition course is offered on a quarterly basis and will be completed by all CPA trainees within the first 6 months of hire. The passing score is 80% or better.

35 hour breastfeeding training within 1 year of hire-
All CPAs, RDs, Nutritionists, and Peer Counselors are required to complete this comprehensive breastfeeding training. Staff can attend a course offered by the State WIC Office or another similar course.

 

Front Line/Administrative Staff:

WIC Entry Training Modules within 2 months of hire-
Clerks and administrative staff are required to complete the following modules within the first 2 months of hire:

  • WIC Certification
  • Customer Service
  • Breastfeeding is the Best Choice

6 hour breastfeeding training within 6 months of hire-
All front line and administrative staff are required to attend this training (offered by the State WIC Office) to learn the basics of breastfeeding and why promoting and supporting breastfeeding is a priority for WIC.

 

Peer Counselors:

Breastfeeding training modules within 6 months of hire-
Peer Counselors are required to complete the following counseling and breastfeeding training modules within 6 months of hire:

  • Counseling Skills
  • Cross Cultural Counseling
  • Breastfeeding is the Best Choice
  • Getting Started with Breastfeeding
  • Managing Breastfeeding
  • Other Breastfeeding Issues
  • Pumping and Away From Baby

Loving Support Peer Counselor training within 1 month of hire-
All Peer Counselors are required to attend the Loving Support Peer Counseling Training offered by the State WIC Office.

35 hour breastfeeding training within 1 year of hire-
All CPAs, RDs, Nutritionists, and Peer Counselors are required to complete this comprehensive breastfeeding training. Staff can attend a course offered by the State WIC Office or another similar course.

 

Complete the Peer Counselor training (offered by the State WIC Office) within 1 month of hire X
Timelines for Completion Clerks CPAs Nutritionist & RD’s Peer Counselors
Meet with Local Agency Breastfeeding coordinator within 1 week of hire X X X X
Complete all 17 training modules within 6 months of hire X X
Complete entry level modules within 2 months of hire X
Complete the breastfeeding training modules within 6 months of hire X
Complete 8 week Instructor-Led Nutrition Course within 6 months of hire X
Complete a 6 hour breastfeeding training (offered by the State WIC Office) within 6 months of hire X
Complete a 35 hour breastfeeding training within 1 year of hire (this training must be completed once every 5 years) X X X
Complete 12 hours of continuing education every year X X

 

 

WIC Training Modules

Training modules are self-paced and meet requirements of VENA competencies. The following provides additional guidelines to be used with staff completing the WIC training modules. Further guidance is provided in the WIC Training Manual.

PRECEPTORS

For each CPA trainee a designated preceptor will be established to act as a mentor to the trainee, in most cases the preceptor will be the agency dietitian, nutritionist, lead CPA or a State Training Coordinator. Further guidance is provided in the WIC Training Manual.

SKILLS CHECKLIST

Each module requires that a preceptor observe the trainee completing certain activities accurately. Once the trainee successfully completes the skills checklist it will be filled as part of the trainee’s record kept at the local agency.

QUIZZES

After the completion of each module the trainee will be required to complete a quiz which is offered through the LMS. Scores will be recorded in the LMS and will become part of the trainee record.

NUTRITION EDUCATION GROUP EXAM

Presenting a nutrition class is only required by those CPA trainees that will be facilitating group sessions at their local agencies. The CPA trainee will select nutrition education materials and a lesson plan and present a nutrition class to WIC participants under the supervision of a nutritionist/RD or Training Coordinator.

CLINIC FUNCTIONS

The trainee can independently perform functions he/she has successfully completed and has been signed off on using the skills checklist which indicates the trainee is competent in that area. All other skills they are learning may only be practiced under the supervision of their preceptor or qualied clinic staff.

FINAL EXAMS

Once a CPA Trainee has successfully completed all quizzes, skills checklists, the 8 week nutrition course and submitted the practical exam for all 5 participant types the final CPA exam will be available for the trainee in the LMS. Once the trainee has scored an 80% or higher on the knowledge exam the trainee will receive their CPA certification certificate.

NUTRITION COURSE OR FINAL EXAM FAILURE

The module skills checklists, quizzes, 8 week nutrition course and final exam can be re-taken if the student does not initially pass. If a local agency staff member scores below an 80% in the 8 week nutrition course or below an 80% on the final CPA exam the Local Agency will be responsible for mentoring the trainee on the course topics before re-enrolling the trainee in the nutrition course or before the final exam is re-assigned. The student will only be able to function as a CPA once they pass the nutrition course and final exam. The preceptor should provide additional mentoring to guide the student successfully through the modules.

 

Additional Training Requirements and Continuing Education

CIVIL RIGHTS

On an annual basis, all WIC staff will complete the Civil Rights training hosted in the LMS. Staff completion of this training will be tracked in the LMS. This training will be assigned and must be completed during the first 90 days of each Federal scale year. New Clinic staff must complete this training within 60 days of hire and will re-certify during the next annual certication period.

NATIONAL VOTER REGISTRATION ACT (NVRA)

All clinic staff are required to complete semi-annual (every six months) National Voter Registration Act (NVRA) training. This training offers a summary of the NVRA and responsibilities as a public assistance agency to register voters. Each NVRA Clinic Coordinator will be responsible to provide trainings on voter registration services for new hires within one week of their start date.  This training is provided outside our LMS system, so follow NVRA Training Guide to complete.

CONTINUING EDUCATION 12 HOURS ANNUALLY

All CPAs and RD’s/Nutritionists are required to take a minimum of twelve continuing education hours to stay abreast with evolving information and to support the roles and responsibilities of the CPA and nutritionist. The training hours are in addition to the trainings provided by the State. A good resource for this is WIC Works.